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FAQ

Contact Information

 Email : info@vanillaabunnyy.com
  Instagram: @Vanilaabunnyycom

P.O Box: 250-646 Brooklyn, Ny 11225

What is Vanillaabunnyy?

Vanillaabunnyy is a wholesale press on nail manufacturer that offers quality wholesale beauty products at wholesale prices. We specialize in handmade press on nails an all of the supplies to match. 

What is a set?

A set is one box of nails, A pair made for one client.

At VanillaaBunnyy you have the option to choose a 20 piece nail set or a 10 piece nail set. 

Our 20 piece sets are considered one size fits all. (  size 0-9 two times )

Our 10 piece sets are considered custom sets and are made by request. 

What is a bundle?

A bundle is 10 or more sets put together. A client can choose any 10 or more sets when making a custom wholesale bundle.

 

Can I order samples before buying in bulk?

Yes you can purchase sets to sample before you order wholesale. Every item is sold at a wholesale price within the shop nail section.

HOW TO APPLY PRESS ON NAILS 

1. Clean nail plate with alcohol wipe 

2 . Buff nail until there’s no shine also buff inside of press on

3 . File if necessary

4 . Apply 3 small dots of glue to the press on nail ( spread all over nail plate) 

5. Apply 3 small dots to your nail plate. ( spread all over nail plate ) 

6 . Press on the nail to your nail plate

- SLIDE ON! 

7. Hold down for a full 30 secs 

- Do not wet hand immediately before or after applying 

- Work with clean hands

- you should hear air bubble popping

 

HOW TO CREATE A WHOLESALE BUNDLE

Please refer to the how to wholesale page.

how to wholesale 

Business Consultations 

IF YOU WOULD LIKE TO SCHEDULE A BUSINESS CONSULTATION OVER THE PHONE 

OR IF YOU WOULD LIKE TO ORDER OVER THE PHONE YOU MUST PURCHASE A CONSULTATION FOR BUSINESS ADVICE.

 ( VANILLAABUNNYY does not give tax advice)

CAN I RETURN PURCHASES?

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it. For all other questions or inquiries, please contact us at 

info@vanillaabunnyy.com

HOW LONG DOES PROCESSING AND SHIPPING TAKE?

It will take our staff 3 to 5 business days (excluding USPS processing and delivery time) to process a normal order, and 10 - 18 business days to process a custom item or custom wholesale order.

To reduce the processing time for your order make sure your billing name and address is the same as that used for your credit card account.

Unverified orders will be canceled and fully refunded back to the card holder with an email notification. All products are shipped from Brooklyn, New York USPS is our preferred shipping carrier within the US. Orders are shipped via USPS FIRST CLASS.

Please allow 3-5 business days (excluding holidays) for your items to arrive or longer depending on USPS daily operations and expected delivery time. Once the package(s) have left our

distribution office and a tracking number has been emailed, we are not liable for lost or damaged packages. We are not responsible for delivery delays due to weather, mishandling by carrier, or undelivered packages to addresses.

 

Note: Free shipping promotion offers (when applicable) apply only to the usa. 

INTERNATIONAL SHIPPING IS $25.00 using USPS First Class International. Customers will be responsible for exchange rate, duties, and taxes according to their country. International orders may be subjected to customs delays. Once your package crosses US borders, the USPS tracking may not give complete tracking information. Use the same international tracking number and track your package through your local postal service. If the tracking information indicates your package passed customs inspection and have not been delivered to your door, you will have to physically claim your package at your local post office. Your local postal service will return any unclaimed packages back to the USA.

 > P.O Box 250-646 Brooklyn, NY 11225  USA <

 Shipping Time

1-5 Business days for ready to ship orders 

 10 -18 Business days for custom items or custom wholesale orders .

What Should I Know Before Purchasing

 

Custom Items Policy - Variations from Pictures

Handmade Nature: All our custom items are handmade with precision and craftsmanship. Due to the unique nature of the crafting process, variations in color, texture, and overall appearance may occur. 

Individuality of Each Piece: We celebrate the individuality of each handcrafted item. While we make every effort to replicate the design and features requested, no two pieces will be exactly alike.

Images for Reference: The pictures provided on our website or any other platform are for reference purposes only. They showcase the general style and design of our work. Please consider these images as a representation of the overall aesthetic rather than an exact replica.

Communication During Customization: During the customization process, we encourage open communication. If there are specific details or preferences you'd like to emphasize or discuss, please let us know, and we will do our best to accommodate your requests.

Quality Assurance: While there may be variations, rest assured that we maintain a high standard of quality in every custom item we produce. Your satisfaction is our priority, and we strive to deliver a product that meets our quality standards.

No Refunds for Handmade Variations: Due to the handmade nature of our custom items, we do not offer refunds or exchanges based on variations from the pictures. We appreciate your understanding and acknowledgment of the inherent uniqueness of each handcrafted piece.

-ALL SETS ARE HANDMADE DESIGNS MAY NOT BE EXACT!

- ALL  NAILS SETS ARE REPLICATED BY HAND

​-10-18 business DAY PROCESSING TIME on custom wholesale orders

- If you have color preference, please notify us before purchasing. 

Replacements will not be upheld if you don't contact Vanillaa with your preference.

[Vanillaabunnyy.com] - No Refunds Policy

Effective Date: [ january 2018 ]

1. Overview: Thank you for choosing vanillaabunnyy.com. This No Refunds Policy applies to all purchases of our nail products, tools, lashes, handmade press on nails, machine made press on nails, wigs, digital products and services. By engaging in a transaction with us, you agree to abide by the terms outlined in this policy.

2. No Refunds: All sales are final. We do not offer refunds or exchanges for any reason, including but not limited to dissatisfaction with the product or service, change of mind, or personal circumstances. Due to the nature of the item, for sanitary purposes, there are no refunds or exchanges. Clients cannot return custom items; all custom sets are made by hand and may not be identical to inspiration pictures. All sales are final. We do not offer refunds or exchanges for any reason, including but not limited to dissatisfaction with the product or service, change of mind, or personal circumstances.

3. Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact us within 3 days of receiving the item. We will assess the issue and, if applicable, provide a replacement or offer a solution at our discretion.

4. Cancelation Policy : Please be advised that once an order is placed and payment is processed, cancellations are not permitted.Confirmation of Orders: Upon placing an order and completing the purchase process, you will receive an order confirmation. This confirmation serves as acknowledgment that the order has been received and is being processed.No Cancellation After Purchase: We do not accept cancellations for orders after the purchase has been completed. This policy is in place due to the nature of our products/services and the immediate processing of orders.

5. Modifications to Services: We reserve the right to modify or discontinue any product or service without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of our products or services.

6. Contact Information: For inquiries or concerns regarding this No Refunds Policy, please contact us at [ info@vanillaabunnyy.com ].

7. Governing Law: This policy is governed by and constructed in accordance with the laws of the United states and New York State. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts.

8. Changes to Policy: We reserve the right to update, change, or replace any part of this No Refunds Policy at our discretion. It is your responsibility to check this policy periodically for changes.

By making a purchase or engaging in our services, you acknowledge that you have read, understood, and agreed to this No Refunds Policy.

Warranty Disclaimer - Vanillaabunnyy.com

Thank you for choosing Vanillaabunnyy.com for your press-on nail needs. Please read the following disclaimer regarding the warranty status of our products:

No Warranty: All press-on nail products offered by vanillaabunnyy.com are sold "as is" and "without warranty." We make no representations or warranties of any kind, expressed or implied, regarding the quality, durability, merchantability, or fitness for a particular purpose of our products, of title, or of non-infringement of third party rights.  Use of the product by a user is at the user’s risk. NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.

 

Limited Liability: Vanillaabunnyy.com shall not be held liable for any damages, whether direct, indirect, consequential, or incidental, arising out of the use or inability to use our press-on nail products, tools, nail products or digital products. This includes but is not limited to damages for loss of profits, business interruption, or loss of information. Vanillaa Bunnyy shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if VanillaaBunnyy has been advised of the possibility of such damages. VanillaaBunnyy is not liable for any allergic reactions. VanillaaBunnyy is also not liable for allergic reactions to adhesives, solvents or any such products. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Customer Responsibilities: Customers are responsible for ensuring that they have selected the correct size, style, and application process for their press-on nails. Any issues arising from incorrect application, allergic reactions, or improper care are the responsibility of the customer.

 

Variations in Handmade Products: Due to the handmade nature of our press-on nails, there may be slight variations in color, shape, and size. These variations contribute to the uniqueness and charm of each set.

 

No Refunds or Exchanges: As our products are sold without warranty, we do not offer refunds or exchanges. Please review our return policy for further details.

 

Contact Us: If you have any questions or concerns regarding our products, please contact our customer service team at [ info@vanillaabunnyy.com ].

Digital Product Cancellation Policy - Vanillaabunnyy.com

Thank you for choosing Vanillaabunnyy.com for your digital product needs. Please read the following cancellation policy regarding our digital products:

No Returns or Cancellations: All sales of digital products offered by Vanillaabunnyy.com are final, and we do not accept returns, refunds, or cancellations.

Immediate Access: Upon completing the purchase process, customers gain immediate access to the digital product. Due to the nature of digital goods, the delivery is instant, and cancellation is not possible.

Customer Responsibilities: Customers are responsible for ensuring that they have selected the correct digital product and have reviewed any product descriptions or specifications provided. It is the customer's responsibility to verify compatibility with their devices and software.

No Refunds for Digital Downloads: As our digital products are intangible and delivered electronically, we do not offer refunds. All sales are considered final once the digital product is downloaded or accessed.

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